[ FAQ ]
Questions people ask before they call.
How long does setup take?
Two days. We map your rooms and rate plans, connect your OTA extranets, build your booking page and load your photos — then walk you through it on a 20-minute call. You do not do the setup yourself.
What about OTA commissions?
Your own booking engine gets rid of the 15–20% OTA commission on every booking you move direct. You pay us one flat monthly fee, set by the plan you choose and the size of your property.
What happens to my existing OTA listings?
They stay exactly where they are. We connect to them, so the rooms and rates you already sell on MakeMyTrip, Goibibo, Booking.com, Agoda and Airbnb are managed from one place instead of five extranets.
Is my data mine?
Yes. Your guests, your bookings and your rates are yours, and you can export all of it as a spreadsheet at any time, including on the day you leave.
Is there a contract or a lock-in?
No. It is monthly, and you can stop at the end of any month. There is no setup fee and no cancellation fee.
Do I need a computer at the desk?
No. It works on a phone, and most owners run it entirely from one. A tablet or laptop at the desk is nicer for the PMS but nothing needs it.
Does it work in Hindi?
Guest messages do — PropertyAI reads and replies in English or Hindi. The owner-facing app is in English today; more languages are on the list.
What if the internet goes down?
You can still take a booking and a payment on your phone over mobile data. When the connection returns, everything syncs to the channels automatically.
Can my staff have their own logins?
Yes, with their own permissions — a desk person can check guests in without seeing your revenue or changing your rates.
How do I get paid?
Guest payments made on your booking page are collected through our secure payment gateway and settled to your bank account on a regular cycle, net of our fee. Anything you take at the front desk — UPI, card or cash — is yours directly. Card and UPI details go to the gateway, never to us.
Something we haven't answered?
Contact usHello 👋
I can show you what this would look like at your property. How many rooms do you have?
This hands you to a real person on WhatsApp — a shortcut past the form, not a chatbot.